I generally don’t recommend or (as in this case) tell people to avoid a particular vendor. Generally, my comments are kept to tutorials and simple to complex configurations, or stories about my failures so that others might learn from me.In this case, I pretty much want to rip APlus.net a new one!
So here’s the story.
A year ago, I wanted to register utos.org as a domain which is currently used for Utah Open Source and its non-profit website. Anyway, I couldn’t find my current registrar Total Online Solutions interweb address anywhere and I needed to register this site. I’d just had the epiphany about how to help Open Source grow in Utah.
Problem was, I needed to register it now, so I hastily went down the list of possible registrars and didn’t want to go with the big guys, GoDaddy.com or NetworkSolutions, etc. After perusing the list for a short time, I came upon APlus.net. I’d heard of them before, and had thought that they might be a good fit, and of course, the price was right. So I signed up for the account and registered my domain, along with an alternate I ended up not using.
This is where my trouble began…
One week or so after I registered the site all was well. The dns was resolving and everything was working well. It could have been faster, but I wasn’t in the biggest of hurries to be honest. APlus.net did a fine job letting me delegate my domain. A few days later, I received a phone call:
“Hello”, I said.
“Hello, Mr. Savage?”, in broken English, “I am calling from APlus.net”.
“Yes?”
“Well Mr. Savage, I am calling to check with you on your new domain purchases and want to make sure everything is to your satisfaction”
“Yes”, I said, a bit annoyed, “its fine”.
At this point I obviously wondered why I’d answered the phone, but since I thought they might give me a free year of registration or something, I stayed on the line.
“That’s great to hear Mr. Savage, is there anything we here at APlus.net can do for you?”
“No, I’m fine. Things are working well”
“Thank you Mr. Savage, have a nice day then”
“Goodbye”
I thought it odd, who’s ever heard of a salesman calling about a domain registration? I mean, how hard is it to delegate your domain and familiarize yourself with their tools. Everything was pretty straightforward. I brushed it off as no big deal, thinking that was just part of their service.
Two weeks later, I received a similar phone call. I won’t repeat it to you. I kindly thanked them and asked how many calls I was going to get. The man didn’t know.
A month went by before the next call came. Like I said, who calls to see if you are satisfied with your domain? I mean really? I was annoyed and asked the gentleman to have his office make sure not to call me again unless there was an emergency. He said he would and indeed, I’ve not received another call since.
But this is not why I am recommending you avoid APlus.net
My real problems started May 15, 2007. The day after I got the notice to renew my domain.
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